Refund Policy

At Kurse Mark, we want you to be completely satisfied with your purchase. If you are not happy with your order, we're here to help.

1. Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging
Accompanied by proof of purchase (e.g., order confirmation email)

2. Non-Returnable Items

The following items cannot be returned:

Gift cards
Downloadable or digital products
Items marked as final sale or non-returnable at the time of purchase
Perishable goods

3. How to Request a Return

To initiate a return, please contact us at [your contact email] with your order number and reason for return. We will provide you with instructions on how and where to send your item.

Please do not send your item back without first contacting us.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days, depending on your bank or card provider.

5. Late or Missing Refunds

If you haven't received your refund after 10 business days, please:

Check your bank account again
Contact your credit card company — it may take some time before your refund is officially posted
Contact your bank, as there is often some processing time

If you've done all of the above and still have not received your refund, please contact us at [your contact email].

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your contact email].

7. Return Shipping

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

We recommend using a trackable shipping service or purchasing shipping insurance for items over £50, as we cannot guarantee that we will receive your returned item.

8. Faulty or Incorrect Items

If you received a faulty, damaged, or incorrect item, please contact us immediately at [your contact email] so we can resolve the issue promptly at no additional cost to you.